A private insurance claims assistance service for busy professionals, executives and private households who would rather not spend hours navigating forms, policy wording and call centres. We manage your insurance claims from first notification through to settlement, so a stressful process becomes someone else’s responsibility and your time stays your own.
Insurance Claims Assistance in London
From gathering documentation and submitting the claim to chasing progress and resolving disputes, we act as a trusted extension of you. As a discreet private PA in London, we handle every detail with care and confidentiality.
Insurance claims assistance is one of the ways we support private clients. For many it sits within a broader private PA partnership that keeps the whole of life running quietly in the background.
When a Claim Becomes a Second Job
An insurance claim always seems to arrive at the worst possible moment. A burst pipe, a cancelled trip, a medical bill, a damaged watch. Just when you have the least time to spare, you are asked to find policy numbers, complete forms, gather evidence and explain the same story to a different person each time you call.
Left unattended, claims stall. Deadlines pass, requests for information go unanswered and a settlement that should have been straightforward drags on for months. Our insurance claims assistance service is designed to lift all of that away, managing the process end to end so the outcome is fair and the effort is not yours.
What Our Insurance Claims Assistance Covers
We provide complete, end-to-end claims handling across personal and household insurance, shaped around the cover you hold. In a typical engagement, that includes:
Managing and submitting insurance claims
Across health, property, travel, motor, contents and valuables.
Handling complex health insurance claims
Including:
- Pre-authorisations and approvals before treatment
- Gathering medical documentation, invoices and receipts
- Following up on delayed, partial or disputed claims
Reviewing your policy wording
So a claim is presented in the strongest, most accurate way.
Liaising directly with insurers, brokers and loss adjusters
To resolve issues on your behalf.
Tracking claim progress
And ensuring timely, correct reimbursement.
Keeping a clear record
Of correspondence, evidence and settlements for your files.
Escalating complaints
To the insurer or, where appropriate, the Financial Ombudsman Service when a claim is unfairly handled.
If it involves a policy, a form and a deadline, we can take it off your hands.
How We Manage a Claim
No two claims are the same, but the approach is always calm and methodical. With your authority, we manage the moving parts so you are never the one chasing.
We begin by understanding what has happened and reviewing the relevant policy, then notify the insurer promptly and within any time limits. We gather and submit the documentation needed, keep a record of every reference number and conversation, then follow up at each stage so nothing stalls. If a claim is delayed, underpaid or declined, we question it, provide the supporting evidence and press for a fair outcome. Throughout, you receive clear, jargon-free updates and only need to make the decisions that are genuinely yours to make.
Handled With Discretion and Care
Insurance claims often involve sensitive personal, medical or financial information, and we treat it accordingly. Every engagement is covered by a confidentiality agreement, and we act strictly within the authority you set, never settling or signing anything without your approval.
We are not insurance advisers or loss assessors, and we do not provide regulated advice. Our role is to manage the administration, correspondence and follow-up that surround your claim, working alongside your broker, insurer or adviser so the process is organised, properly evidenced and seen through to completion.
Who This Is For
Our insurance claims assistance suits anyone who would rather not lose hours to a claim :
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Busy professionals and executives - with little time to spend on hold or filling in forms.
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High-net-worth individuals and private households with valuable possessions, multiple policies or complex cover.
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Families managing health, travel and property claims alongside everything else.
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Anyone facing a delayed, underpaid or disputed claim ho wants someone calm and capable to take it on.
Part of a Wider, Seamless Support
Insurance claims rarely sit in isolation. They often arrive alongside other financial admin, which is why this service works so well with our bill paying service and broader private PA services in London. When a claim involves solicitors, surveyors or medical providers, our liaison and communication support keeps every conversation organised.
As a trusted private PA in London, we act as a single, calm point of order across your personal and household life. You can explore the full range of our Personal & Executive Assistant Services, or get in touch to talk through what would help most.
How to Start
A confidential, no-pressure first conversation to explore what you need.
Discovery call
A 30-minute call to understand what you need. Confidential and no obligation.
Onboarding and handover
We learn your preferences and routines, gain access to any necessary systems and quietly get acquainted with supporting you as effectively as possible.
Ongoing partnership
Retainer or project-based. Scaled to your needs and reviewed when those needs change.
FREQUENTLY ASKED QUESTIONS
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It is a managed service that handles the administration of your insurance claims for you. We prepare and submit the claim, gather the documentation and evidence, liaise with the insurer and chase progress through to settlement, so you are not the one navigating forms, policy wording and call centres.
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No. We are not regulated insurance advisers, loss assessors or solicitors, and we do not advise on which policy to buy or whether to litigate. We manage the practical side of a claim: the paperwork, correspondence, evidence and follow-up. Where specialist advice is needed, we are glad to work alongside your broker, adviser or solicitor.
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Most personal and household claims, including health and medical, property and home, travel, contents, motor and valuables such as jewellery or art. We are equally comfortable with a single straightforward claim or several running at once.
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Completely. Every engagement is covered by a confidentiality agreement, and sensitive information is handled with discretion at every step. We never share more than a claim requires, and we act only within the authority you have given us.
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Claims can be handled on a project basis for a single matter or folded into a wider PA retainer. We agree the approach with you at the discovery call, so it is clear from the outset.
Ready to Hand It Over?
Whether it is a single claim or ongoing cover across the household, the first step is the same: a confidential discovery call to understand what you need. No pressure. No hard sell. Just a calm conversation about how to make it simpler.
Book Your Discovery Call →Or email sarah@sarahsmithpa.com or call +44 7825 065 369.