A liaison and gatekeeper service for London households
One trusted point of contact for the people and services around you. We manage the communication and coordination between you and the staff, schools, advisers and providers in your life, so the interruptions stop landing on you.
Too many people needing a piece of you
For many people, the pressure is not any single task but the sheer number of others who need a moment of their time.
The contractor with a question, the school with a form, the adviser wanting a decision, the supplier chasing a reply. Each is small. Together they fragment your day and never quite stop.
Without someone to hold the centre, things fall between the gaps. Messages go unanswered, appointments clash and the same information is repeated to five different people. A liaison service puts one calm, capable person in the middle of it all, so communication stays organised and your attention is protected.
What the liaison role covers
You decide how light or comprehensive the filter should be. We hold it exactly there.
The people we coordinate with
- Doctors and healthcare providers
- Schools, nurseries and carers
- Lawyers, accountants and financial advisers
- Suppliers, contractors and household staff
What we do on your behalf
- Act as a single point of contact between you and third parties
- Filter and prioritise calls, messages and correspondence to your chosen level
- Schedule and confirm appointments, then follow them up
- Keep everyone informed without you repeating yourself
- Handle confidential or sensitive communications discreetly
How the liaison role works
No two clients want the same level of involvement, so the role is built around your preferences. Some want calls and messages lightly filtered, others want full coordination of scheduling, follow-ups and day-to-day contact.
We start by learning who matters, how you like to communicate and what should always reach you directly. From there we become the organised point of contact in the middle. The personal relationships that matter to you stay intact, while the noise and the chasing become our responsibility rather than yours.
A trusted presence, handled with discretion
Standing between a client and the wider world is a position of real trust, and discretion is at the heart of it. Every engagement is covered by a confidentiality agreement, and sensitive personal, family and business information is handled with care.
The aim is to add a calm, professional layer of organisation without ever becoming a barrier to the people who matter. We represent you well, communicate in a way that reflects your standards, and use judgement about what to handle and what to pass on.
More incoming demands than time to field them
-
Private individuals and households Staff, providers and professionals all need answers from you, often on the same day.
-
Busy professionals You want calls, messages and requests sensibly filtered before they reach you.
-
Families Schools, healthcare, carers and household services, each with their own forms, calls and deadlines.
-
Anyone who wants one trusted person You want one trusted person holding communication together behind the scenes.
It connects to everything else we do
A liaison and gatekeeper role is often the most valued part of having a private PA. It works best as part of a broader partnership, where one trusted person holds the whole picture: executive support for professional communication, bill paying and financial administration when suppliers and accounts are involved, insurance claims administration when insurers come into play, and Lasting Power of Attorney assistance when solicitors and family need coordinating.
You can explore the full range of our private PA services in London, or get in touch to talk through what would help most.
How to Start
A confidential, no-pressure first conversation to explore what you need.
Discovery call
A 30-minute call to understand who is in your world and how you would like communication handled. Confidential and with no obligation.
Onboarding and handover
We learn your preferences and the people involved, agree what reaches you directly and step quietly into the point-of-contact role.
Ongoing partnership
Retainer or project-based, scaled to how much you would like us to hold and reviewed as life changes.
The liaison role, in detail
-
It is a service where your PA acts as a trusted point of contact and gatekeeper between you and the people and services in your life, such as household staff, schools, healthcare providers, advisers and suppliers. We manage and prioritise communication, coordinate the moving parts and keep everyone informed, so your time and attention are protected.
-
A gatekeeper filters and prioritises incoming calls, messages and requests to the level you choose, making sure what is important reaches you and the rest is handled or held appropriately. The goal is to reduce interruptions without cutting you off from the people who matter.
-
No, and this is something we are very careful about. The aim is to add organisation, not a barrier. You decide who always comes straight through, and we represent you warmly and professionally so relationships are protected, not strained.
-
Entirely as much or as little as you want. Some clients want only light filtering of calls and messages, others want full coordination of scheduling, follow-ups and day-to-day contact. We agree this with you and adjust it whenever your needs change.
-
Every engagement is covered by a confidentiality agreement. Because the role sits at the centre of your personal and business communication, discretion is fundamental to everything we do.
-
Yes, and it usually is. The liaison role connects naturally with executive support, bill paying, insurance claims and other services, which is why many clients hold it within a single, wider PA arrangement.
A quiet conversation about what would make your week easier
Whether you need a few hours a week or a full retainer, the first step is the same: a confidential discovery call to understand your needs. No pressure. No hard sell.
Book a Discovery Call →Or email sarah@sarahsmithpa.com or call +44 7825 065 369.
